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For internal dispute resolution, you can contact our Customer Service Executive:
FA Advisory Sdn Bhd
Suite 29-6, Level 29,
Menara 1 Mont’ Kiara,
1 Jalan Kiara, Mont’ Kiara,
50480 Kuala Lumpur, Malaysia.
If you are dissatisfied with the outcome of the internal dispute resolution process, you may refer your dispute to the:
03-2093 2700
Available at www.fimm.com.my
Complaints Bureau
Legal, Secretarial & Regulatory Affairs
Federation of Investment
Managers Malaysia
19-06-1, 6th Floor, Wisma Tune, No. 19, Lorong Dungun,
Damansara Heights,
50490 Kuala Lumpur
03-2282 3855
Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A,
Menara UOA Bangsar
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur.
You can also direct your complaint to the Securities Commission even if you have initiated dispute resolution process with SIDREC. To make a complaint, pleasecontact the Securities Commission’s Investor Affairs & Complaints Department:
03-6204 8991
Available at www.sc.com.my
Investor Affairs & Complaints Department
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara, Bukit Kiara,
50490 Kuala Lumpur.
If you are dissatisfied with the outcome of the internal dispute resolution process, you may refer your dispute to the:
Ombudsman for Financial Services (OFS)
03-2274 1577
Available at www.ofs.org.my
Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)
14th Floor, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.
Bank Negara Malaysia
1-300-88-5465 (1-300-88-LINK)
or
(Overseas: 603-2272 2811)
03-2174 1515
bnmtelelink@bnm.gov.my
Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Laman Informasi Nasihat dan Khidmat (LINK)
Ground Floor, Block D,
Bank Negara Malaysia,
Jalan Dato’ Onn,
50480 Kuala Lumpur.
15888
Deliver to: BNM TANYA [your enquiry/complaint]
Deliver to: BNM ALAMAT
Deliver to: BNM CCRIS [e-mail address]
* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.
Reg. No. 200901022427 (865525-W).
Licensed by the Securities Commission and Bank Negara Malaysia, We are a Leading Financial Planning and Advisory Firm in Malaysia.
We provide comprehensive and impartial financial advice that is custom tailored to every clients’ interests and needs.
Supported by robust and thorough Wealth Management Research & Support.
Empowering our Clients with access to top-line financial advice and customized financial plans geared towards financial freedom.