FA Advisory /

Who should I contact to lodge a complaint?

Who should I contact for further information or to lodge a complaint?

For internal dispute resolution, you can contact our Customer Service Executive:

FA Advisory Sdn Bhd
Suite 29-6, Level 29,
Menara 1 Mont’ Kiara,
1 Jalan Kiara,  Mont’ Kiara,
50480 Kuala Lumpur, Malaysia.

For investment related matters

If you are dissatisfied with the outcome of the internal dispute resolution process, you may refer your dispute to the:

Federation of Investment Managers Malaysia (FIMM) FIMM’s:

03-2093 2700

Complaints Bureau
Legal, Secretarial & Regulatory Affairs
Federation of Investment 
Managers Malaysia
19-06-1, 6th Floor, Wisma Tune, No. 19, Lorong Dungun,
Damansara Heights,
50490 Kuala Lumpur

Securities Industries Dispute Resolution Corporation (SIDREC):

03-2282 3855

Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A,
Menara UOA Bangsar
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur.

You can also direct your complaint to the Securities Commission even if you have initiated dispute resolution process with SIDREC. To make a complaint, pleasecontact the Securities Commission’s Investor Affairs & Complaints Department:

03-6204 8991

Investor Affairs & Complaints Department
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara, Bukit Kiara,
50490 Kuala Lumpur.

For insurance related matters

If you are dissatisfied with the outcome of the internal dispute  resolution process, you may refer your dispute to the: 


Ombudsman for Financial Services (OFS)

03-2274 1577

Ombudsman for Financial Services
(Formerly known as Financial Mediation Bureau)


14th Floor, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.


Bank Negara Malaysia

1-300-88-5465 (1-300-88-LINK) 

(Overseas: 603-2272 2811)

03-2174 1515


Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Laman Informasi Nasihat dan Khidmat (LINK)
Ground Floor, Block D,
Bank Negara Malaysia,
Jalan Dato’ Onn,
50480 Kuala Lumpur.


To submit enquiries or complaints to Bank Negara Malaysia

Deliver to: BNM TANYA [your enquiry/complaint]

To obtain mailing address and contact details of Bank Negara Malaysia

Deliver to: BNM ALAMAT

To get information on how to obtain a credit report information (CCRIS)

Deliver to: BNM CCRIS [e-mail address]

* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.