Who should I contact for further information or to lodge a complaint?
For internal dispute resolution, you can contact our Customer Service Executive:
| a) via phone to | : 03 – 6211 4011 |
| b) via fax to | : 03 – 6211 4031 |
| c) via e-mail to | : customerservices@fa.my |
| d) via letter to
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: FA Advisory Sdn Bhd Suite 29-6, Level 29, Menara 1 Mont’ Kiara, 1 Jalan Kiara, Mont’ Kiara, 50480 Kuala Lumpur, Malaysia. |
For investment related matters
If you are dissatisfied with the outcome of the internal dispute resolution process, you may refer your dispute to the:
Federation of Investment Managers Malaysia (FIMM) FIMM’s:
| a) via phone to | : 03-2092 3800 |
| b) via fax to | : 03-2093 2700 |
| c) via e-mail to | : legalcomp@fimm.com.my |
| d) via online complaint form | : Available at www.fimm.com.my |
| e) via letter to | : Complaints Bureau Legal, Secretarial & Regulatory Affairs Federation of Investment Managers Malaysia 19-06-1, 6th Floor, Wisma Tune, No. 19, Lorong Dungun, Damansara Heights, 50490 Kuala Lumpur |
OR
Securities Industries Dispute Resolution Corporation (SIDREC):
| a) via phone to | : 03-2282 2280 |
| b) via fax to | : 03-2282 3855 |
| c) via e-mail to | : info@sidrec.com.my |
| d) via letter to | : Securities Industry Dispute Resolution Center (SIDREC) Unit A-9-1, Level 9, Tower A, Menara UOA Bangsar No.5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur. |
You can also direct your complaint to the Securities Commission even if you have initiated a dispute resolution process with SIDREC. To make a complaint, please contact the
Securities Commission’s Investor Affairs & Complaints Department:
| a) via phone to Aduan Hotline at | : 03-6204 8999 |
| b) via fax to | : 03-6204 8991 |
| c) via e-mail to | : aduan@seccom.com.my |
| d) via online complaint form | : Available at www.sc.com.my |
| e) via letter to
|
: Investor Affairs & Complaints Department Securities Commission Malaysia No 3 Persiaran Bukit Kiara, Bukit Kiara, 50490 Kuala Lumpur. |
For insurance related matters
If you are dissatisfied with the outcome of the internal dispute resolution process, you may refer your dispute to the:
Ombudsman for Financial Services (OFS)
| a) via phone to | : 03-2272 2811 |
| b) via fax to | : 03-2274 1577 |
| c) via online complaint form | : Available at www.ofs.org.my |
| d) via postal mail or walk-in to | : Ombudsman for Financial Services (Formerly known as Financial Mediation Bureau) |
14th Floor, Main Block, Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.
OR
Bank Negara Malaysia
| a) via phone to | : 1-300-88-5465 (1-300-88-LINK) or (Overseas: 603-2272 2811) |
| b) via fax to | : 03-2174 1515 |
| c) via e-mail to | : bnmtelelink@bnm.gov.my |
| d) via letter to | : Contact Centre (BNMTELELINK) Bank Negara Malaysia P.O. Box 10922 50929 Kuala Lumpur |
| e) via walk-in to | : Laman Informasi Nasihat dan Khidmat (LINK) Ground Floor, Block D, Bank Negara Malaysia, Jalan Dato’ Onn, 50480 Kuala Lumpur. |
| f) via SMS to | : 15888 |
| Services available | Delivery |
| To submit enquiries or complaints to Bank Negara Malaysia | BNM TANYA [your enquiry/complaint] |
| To obtain mailing address and contact details of Bank Negara Malaysia | BNM ALAMAT |
| To get information on how to obtain a credit report information (CCRIS) | BNM CCRIS [e-mail address] |
| * Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider. |
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