Cancellation and Refund Policy

At FA Advisory Sdn. Bhd., we are committed to providing our clients with a great experience. 

If, for any reason, you are not completely satisfied with the service from our financial consultant, or you are unable to utilize the service that you have purchased, you may request a refund by sending an email to us at info@fa.my or through a written request to your financial consultant. You are eligible for a full refund on unutilized service. However, for any service where work had commenced, we will evaluate and determine the quantum of the refund if any. We may ask you to complete a survey on the reason of the cancellation to be eligible for a refund. 

FA Advisory Sdn. Bhd. will process any refund as soon as possible, and no later than 45 days after you make the fund request and complete the survey. 

FA Advisory Sdn. Bhd. reserves the right to modify this refund policy at any time and for any reason.